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Refund Policy

Last Updated: August 2026

At ShafuraDesign, we provide digital products and creative design services, including Canva Templates, Digital Planner Templates, Printable Designs, Creative Design Resources, Poster Templates, Custom Design Services, and Presentation Templates.

Because our products are delivered digitally, we have established this Refund Policy to ensure a clear and fair experience for our customers.

1. Digital Product Refund Policy

All digital product purchases from ShafuraDesign are non-refundable once the product has been purchased and access has been provided.

Digital products cannot be returned because:

  • Files and template access are delivered instantly.
  • Digital products cannot be physically returned.
  • Customers can access and use the purchased resources after delivery.

By purchasing from ShafuraDesign, you agree to this Refund Policy before completing your order.

2. Eligible Refund Requests

Refunds may be considered in the following situations:

  • You received an incorrect product due to an error from ShafuraDesign.
  • The download file is damaged or unavailable.
  • The provided download link does not work.
  • A technical issue prevents you from accessing your purchased product.

Please contact us before requesting a refund. We will review the issue and provide assistance.

3. Canva Template Access

For Canva Template products:

  • Customers need a Canva account to access and edit templates.
  • All ShafuraDesign Canva Templates are created using Canva Free compatible elements.
  • Customers can edit text, photos, colors, and layouts according to their needs.

If you experience any issue with your Canva template access, please contact us and we will help resolve the problem.

4. Refund Request Process

To request a refund review, please provide:

  • Order number
  • Name used during purchase
  • Email address associated with the order
  • Product name
  • Description of the issue
  • Supporting screenshots or details (if applicable)

Our team will review your request and respond as soon as possible.

5. Refund Approval

If a refund is approved:

  • Refunds will be processed through the original payment method.
  • Processing time depends on your payment provider.
  • Access to the purchased product may be removed after the refund is completed.

6. Non-Refundable Situations

Refunds are not available for:

  • Change of mind after purchase
  • Accidental purchase
  • Not reading the product description before purchasing
  • Lack of design experience or Canva knowledge
  • Not needing the product anymore
  • Incorrect use of the template
  • Downloading or accessing the product and then requesting a refund

Please review product details, previews, and requirements before purchasing.

7. Custom Design Services

For custom design services:

  • Refund eligibility depends on the project stage and agreement.
  • Completed design work is not eligible for a refund.
  • Any refund decision will be based on the agreed project terms.

8. Customer Support

We want every customer to have a positive experience with ShafuraDesign.

If you have any issues with your purchase, please contact us first. We will do our best to provide support and find a suitable solution.

9. Contact Us

If you have questions about this Refund Policy, please contact us:

ShafuraDesign
Banda Aceh, Indonesia

Email: [email protected]

Website: https://shafuradesign.com

This Refund Policy applies to all digital products and services purchased from ShafuraDesign.