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Frequently Asked Questions (FAQ)

Last Updated: September 2026

General Questions

What is Shafura Design?

Shafura Design is a creative design studio providing professionally designed digital products and custom design services.

We create Canva templates, printable designs, photo collage templates, educational posters, presentation templates, digital planners, and other creative resources for personal, educational, and business projects.

What products do you offer?

Shafura Design offers a variety of digital design products, including:

  • Canva Templates
  • Photo Collage Templates
  • Educational Posters
  • Printable Designs
  • Presentation Templates
  • Digital Planners
  • Magazine & Editorial Templates
  • Creative Design Resources

We also provide custom graphic design services for unique projects.

Are your products physical or digital?

All products available on Shafura Design are digital products.

No physical items will be shipped. After purchase, you will receive access to download your digital files.

Digital Product Questions

How do I receive my digital product?

After your payment has been successfully completed, your purchased files will be available through your Shafura Design account.

You can access your files from:

My Account → Downloads

When can I download my files?

Download access is provided after your payment has been completed and your order has been processed.

You can access your purchased files anytime through your account.

What file formats are included?

File formats depend on each product.

Available formats may include:

  • Canva Template Link
  • PDF
  • Adobe Illustrator (AI)
  • Adobe InDesign (INDD)
  • Adobe Photoshop (PSD)
  • PowerPoint (PPTX)
  • JPG
  • PNG

Please check the product description before purchasing to confirm the included files.

Can I edit the templates?

Yes. Most templates are created to be customizable.

Depending on the product format, you can edit:

  • Text
  • Colors
  • Images
  • Layout elements
  • Design components

Editing options depend on the software required for each file.

What software do I need to edit the files?

The required software depends on the product.

Examples:

Canva Templates

  • Canva account (Free or Pro depending on included elements)

Adobe Illustrator Files

  • Adobe Illustrator

Adobe InDesign Files

  • Adobe InDesign

PowerPoint Templates

  • Microsoft PowerPoint

Please check the product details before purchasing.

Account & Download Questions

Do I need an account to purchase?

Creating an account is recommended because it allows you to manage your purchases and access your downloads.

Your account allows you to view:

  • Order history
  • Download files
  • Account details

I cannot download my file. What should I do?

Please check the following:

  1. Confirm that your payment has been completed.
  2. Log in to your Shafura Design account.
  3. Go to My Account → Downloads.
  4. Download your purchased file again.

If you still experience problems, please contact us with your order information.

Can I access my files again after downloading?

Yes. You can access your available downloads through your Shafura Design account.

We recommend keeping a backup copy of your downloaded files.

Payment Questions

What payment methods do you accept?

We accept the payment methods available during checkout.

Available payment options may vary depending on your location and supported payment providers.

When will I receive access to my purchase?

Your digital product access will be available after successful payment confirmation.

Custom Design Services

Do you offer custom design services?

Yes. Shafura Design provides custom design services for clients who need professional designs created specifically for their projects.

Our custom services include:

  • Photo Collage Design
  • Educational Posters
  • Presentation Design
  • Magazine Layouts
  • Editorial Design
  • Digital Planners
  • Printable Designs
  • Other Graphic Design Projects

How can I request a custom design?

You can contact Shafura Design through the Contact page or WhatsApp.

Please provide:

  • Project details
  • Required size
  • Preferred style
  • Color preferences
  • Content requirements
  • Reference examples

This helps us understand your project and create a design that fits your needs.

How long does a custom design project take?

The timeline depends on the project complexity, design requirements, and revision process.

The estimated timeline will be discussed before starting the project.

Refund Questions

Can I request a refund for digital products?

Due to the nature of digital products, refunds are generally not available after the files have been downloaded.

If you experience a technical issue, receive an incorrect file, or have a problem with your order, please contact us and we will assist you.

Contact Us

If you have any questions about our products or services, please contact:

Shafura Design
Email: [email protected]
WhatsApp: +62 852 9696 6844

We are happy to help with your questions and design needs.